Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
COVID-19 Impacts / Holiday Delays
Due to the ongoing global pandemic, our fulfillment times for all products/t-shirts/phone cases/etc. may be longer than usual. That said, most of our fulfillment estimates are back to normal at this time, with an average of 2–5 business days for non-apparel products and 2–7 business days for clothing items.
Throughout the pandemic, we have seen delays in our supply chain, including distributors and shipping carriers as the entire industry has grappled with these new challenges. For that reason, it can be difficult to predict shipping times. You can follow our product manufacturing times and add an additional time for shipping on top:
| Shipments from US | Shipments from EU | |
| Apparel | 2–7 business days | 2–7 business days |
| Stickers | 2–5 business days | 2–5 business days |
| Phone Cases | 2–5 business days | 2–5 business days |
| Warehousing and Fulfillment | 1 business day | 1 business day |
The Holiday Season (November-December) is our supplier’s busiest time of year. There may be additional unforeseen delays due to restocking and other unavailability related to the holiday shopping season.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at shop@broadwaysportsmedia.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at shop@broadwaysportsmedia.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
I made a mistake with my order details, how can I cancel or adjust my order?
Once your order is placed, there is no guarantee we will be able to adjust the details. If you made a mistake with sizing, color, or anything else in your order, let us know right away at shop@broadwaysportsmedia.com and we will do our best to adjust the order specifications. The sooner you let us know, the better chance we can make things right before your order is processed and shipped.
Returns
What is your return policy?
Because of the nature of our on-demand supplier, we are unable to offer returns and exchanges. However, if there’s something wrong with your order, please let us know by contacting us at shop@broadwaysportsmedia.com and we’ll do our best to make things right.
Unless otherwise noted, all sales are final.
Do you offer refunds?
Refunds are only offered to customers that receive incorrect or damaged items. If this applies to any item in your oder, please contact us at shop@broadwaysportsmedia.com and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If you think that’s the case, please let us know at shop@broadwaysportsmedia.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a replacement or issue a refund!